Privacy Policy

This Privacy Policy explains how we collect, use, share, and protect the personal data that you provide to us when using our website or account.

Data CollectionWe collect information from you when you create an account with us or fill out a form on our site. This information may include your name, email address, date of birth, gender, and contact details.

Purpose of Data UseThe primary purpose for collecting this data is to provide access to gaming services within our venue in Vernon, British Columbia. Your data will be used solely for legitimate business purposes related to managing player accounts, processing transactions (including winnings), providing customer support, enforcing self-exclusion policies, and ensuring compliance with regulatory requirements.

Sharing of DataWe may share your personal information with third parties who work with us to provide the gaming experience within our venue or online platforms. These service providers will be required to adhere to strict confidentiality obligations as stipulated in data processing agreements made between BCLC and its partners.

Data Retention and StoragePersonal data stored on-site is maintained for a period necessary for regulatory compliance, tax requirements, and internal auditing purposes.

Security MeasuresWe maintain robust technical security measures such as firewalls and encryption technology to protect your personal information from unauthorized access. All employees with authorized access to player data are required to undergo thorough background checks before being granted clearance.

Your RightsUnder British Columbia's Personal Information Protection Act (PIPA), you have the right:

To be informed about how we collect, use, or disclose your personal information.
To withdraw your consent for collection and disclosure of your personal information at any time, subject to BCLC policies and regulatory requirements.